Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • Each assistance request you submit to us will be attended to within maximum sixty minutes. If your support ticket or email calls for further assistance from a system administrator, we will timely forward it and leave a comment to inform you that your issue is being examined. If you make use of our Administration Services package, any of the tasks included there will be completed at a time of your liking.

  • Top quality support service

  • A Top–Notch Client Care Service

  • We will be at your disposal 24/7 to respond to any inquiries that you may have related to our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server admin procedures, you can take advantage of our Administration Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated hosting server is fitted out with our free–of–charge Hosting Control Panel, which features an exhaustive knowledge base and a set of how–to video tutorials. Whenever you require assistance with the Hosting Control Panel, just push the Help or Videos buttons situated in the top right corner.