In case you have ever had a web hosting account before or you have dealt with any other online service, you probably know from your personal experience that for some things it is better to speak with a live person over the phone rather than exchange tickets or e-mail messages. If you'd like to find out more about a service before you buy it or if something small has to be made, for instance, it'll be much easier and faster to get it done in real time. When you have the option to speak with representatives over the phone, it's also very likely that you're using the services of a real website hosting supplier, not a reseller. The type of support that you will get by phone differs between different suppliers - from standard issues to professional technical support. Generally most of the providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are managed through electronic mail and / or tickets.

Phone Support in Web Hosting

We know that having the option to talk with a live consultant is rather important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you are able to get in touch with us over the phone for fourteen hours every day. If you consider getting one of our Linux web hosting services, for instance, you are able to phone us and learn more about our solutions before placing your order in order to be sure that we match all of the system requirements for your sites. After the purchase, you will be able to contact us about all the sales or billing troubles you may have, or receive any general or basic technical information you need. We have aimed to find the balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will help you follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server plans that we supply. Whether you want to find out more about our packages, you have a billing issue or some general issue, you can call us. Though some more complex matters could need a support ticket in order to give time to our technical support team to analyze, we can help you with numerous technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we have a global number where you can reach us.