If you ever face a problem with your website and are unable to rectify it yourself, ask the respective hosting provider’s customer service team to help you bring the website back online. A speedy resolution would be best, but lots of companies respond within twenty four hours or even more, particularly if you are dealing with a hosting reseller. Even if your problem can be swiftly solved, your website may not function satisfactorily or may not be available whatsoever for an extended span of time, so you may lose prospective customers since it’s rather unlikely that anybody will be happy to go back to a site that’s out of order. With this in mind, you need to make sure not only that you can touch base with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If a software application update does not proceed smoothly or you delete something by accident, for example, the website must be restored speedily in order to avoid protracted unavailability.

One-Hour Response Guarantee in Web Hosting

In case you’re using one of our Linux web hosting services and you have a query or bump into some complication, you can contact us 24x7 by opening a support ticket or by sending an email and we guarantee that you will have an answer in no more than sixty minutes. If the issue can be resolved, we’ll do it before we get back to you, whilst in case there’s something that you need to do on your end, we will give you all the necessary details – what settings to check, what workable solutions to try, and so on. Normally, you’ll obtain a reply within no more than 30 minutes, which implies that waiting for hours on end or even for more than one day to receive assistance is something out of the question. Our 60-minute response guarantee applies to any inquiry that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize precisely how vital it is to obtain prompt support, we guarantee that you will never have to wait for more than one hour to obtain an answer to any support ticket that you post through your semi-dedicated server Control Panel. As a matter of fact, you will seldom need to wait around for more than 20-30 minutes and this is valid for any enquiry regardless of what its nature is – technical, billing or general. Moreover, our technical and client support team is working day and night, which means that even in case you open a ticket during official holidays, you will invariably receive an immediate response, which will contain the answer to an enquiry, the solution to a problem or the details needed to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never need to spend a whole day awaiting a response like you would with lots of other companies.