In case you have ordered a web hosting plan and you have some enquiries in regard to a concrete feature/function, or in case you’ve come across a certain problem and you require assistance, you should be able to get in touch with the respective customer support team. All web hosting providers use a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, as the quickest way to solve an issue most often is to send a ticket. This form of correspondence renders the replies exchanged by both parties simple to follow and allows the client support team representatives to escalate the case if, for example, a system administrator has to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you must have at least two different accounts to touch base with the client support staff and to actually administer the hosting space. Incessantly switching from one account to the other might be a nuisance, not to mention the fact that it requires quite a while for most hosting providers to answer the tickets themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our Linux web hosting services isn’t separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you like with just several clicks of the mouse, without the need to leave your account. The ticketing system offers a quick-search box, so you can trace de facto any trouble ticket that you have sent in the past, if needed. On top of that, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to resolve a particular problem even before you post a ticket. The response time is maximum one hour, which means that you can receive prompt assistance whenever you need one and in case our technical support team recommends that you should do something in your hosting account, you can do it on the spur of the moment without having to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything from one single location, which is the reason why we have implemented a support ticket system into the in-house developed Hepsia Control Panel, which is offered with every semi-dedicated server package. This will enable you to manage the communication with our help desk team along with your web space, which goes to say that you will not have to remember an additional user name for some other admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with no more than several clicks whilst you’re browsing the content hosted in your semi-dedicated account. In addition, you can go through older tickets using a clever search functionality or have a look at applicable FAQ articles, which provide solutions to commonly encountered difficulties. The integrated ticketing system is monitored 24x7 with the maximum response time being only 60 minutes, so there’ll always be somebody to help you.