Being able to get in touch with your web hosting provider whenever you have any sort of questions or encounter any issues is very important and how fast they'll respond and take action can be crucial, especially if your website is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are a way to identify actual providers from resellers. The second in most cases answer just to emails or support tickets and you may have to wait for a whole day or even more to receive a response. When your trouble requires several responses, you may end up losing several days in order to have a basic problem solved. Using the services of a legitimate and reputable hosting company, you'll be able to connect with the support anytime and receive a prompt reply whatever the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Web Hosting

The customer and technical support services for our web hosting packages are twenty-four-seven, which means that you can forget all about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail. If you currently have an account, you'll be able to open a support ticket on top of the other three options for communication. You can select the best way to contact us depending on where you are or the hardware you use. We will help you for more or less any webhosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 support services even on official holidays. All your web sites will be available constantly and so will we. With many different contact options, you can choose the most convenient way to contact us and learn more about our services if you don't have an account yet, or get assistance if you're already among our customers. You will be able to call us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour answer time guarantee, though it hardly ever takes over 20 mins to get assistance no matter the complexity of the issue. Using our customer and tech support services, we are available for you anytime you need us, not a few days later.

24/7 Customer Support in VPS

If you rent a Virtual Private Server through us, you'll be able to contact us 24/7 for any server-related issue or forvarious problems and / or questions with regard to the pre-installed software your server comes with. If you have not acquired a virtual private server plan yet, you can find out a lot more about our services by giving us a call or by employing the live chat service. For more technical problems, you are able to send an e-mail message or open a ticket via your billing Control Panel and you'll receive support within no more than 1 hour no matter the time of the day, even on weekends and holidays. The typical reply time usually does not exceed 30 mins. If you need assistance with third-party software, you will be able to use the Managed Services upgrade which you can add to each VPS plan and our admins will help you with any set up or troubleshooting problem you have experienced.

24/7 Customer Support in Dedicated Hosting

With a 1 hour max response time guarantee, you will get timely support when you purchase a dedicated server through our company. Our customer and tech support crews are online 24/7/365, therefore if you open a ticket from your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it at any time of the day, you will have a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs a longer period of time to be solved or if it should be given to our admins, since it's much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.